Cancellation Policy

We understand that plans can change. If you wish to cancel your order, you may do so by contacting our customer support team at the earliest.

How to Request a Cancellation

To cancel your order, please reach out to our support team via phone, WhatsApp, or email with your order details.

Cancellation Before Dispatch

If your order has not yet been shipped:
  • Prepaid Orders:
    The refund will be processed to the original payment method used during checkout. In rare situations where the original payment method is inactive, an alternate refund method may be arranged
  • Cash on Delivery (COD) Orders:
    The order will be cancelled, and no further action is required from your end

Cancellation After Dispatch

If your order has already been shipped:
  • You may refuse to accept the package at the time of delivery
  • Once the shipment is returned to us and verified, the refund will be initiated accordingly

Cancellation by JI Jewellery

In certain situations, we may need to cancel an order at our discretion. This may occur due to:
  • Limited product availability
  • Errors in pricing or product details
  • Issues identified during payment or fraud verification
  • Any unforeseen operational constraints
In such cases:
  • You will be informed promptly
  • Refunds (if applicable) will be processed to the original payment method
We may also request additional details before confirming certain orders.

Non-Cancellable Orders

Please note that the following orders cannot be cancelled:
  • Custom-made or personalised jewellery
  • Engraved products
These are considered final sale once the order is placed.

Need Assistance?

For any queries related to cancellations, feel free to contact our support team:

  • Phone / WhatsApp: +91-XXXXXXXXXX
  • Email: support@jijewellery.com

  • This policy ensures clarity and transparency while allowing flexibility wherever possible.