Return & Exchange Policy

We strive to ensure every purchase meets your expectations. However, if you are not completely satisfied, we offer a simple and hassle-free return and exchange process within 15 days from the date of delivery.

All eligible returns and exchanges include complimentary reverse pickup and delivery services.

Eligibility for Returns & Exchanges

You may request a return or exchange within 15 days of receiving your order, provided the product meets the required conditions.

Items Not Eligible for Return or Exchange

The following products will not be accepted:

Personalised & Custom Jewellery

  • Items that are engraved, customised, or made to order
  • Gold coins
Used or Damaged Products
  • Jewellery showing signs of wear
  • Items that are damaged or mishandled

Third-Party Modifications

  • Products altered, resized, or repaired by any external jeweller

Return Requirements

To ensure smooth processing, please include all original items received with your order:
  • Product certificates
  • Packaging box
  • Any additional accessories or add-ons
Missing components may result in a deduction from the final refund amount.

How to Request a Return or Exchange

You can initiate a request by contacting our customer support team through:
  • Phone: +91-XXXXXXXXXX
  • WhatsApp: Available on website
  • Email: support@jijewellery.com
Once your request is confirmed, we will arrange a pickup from your location.

Important Pickup Note

  • Two pickup attempts will be made by our courier partner
  • If unsuccessful, you will need to ship the product back to us
We recommend securely packing the item and recording a video while packing for reference.

Return Processing

  • Returned items undergo a quality inspection within 2–4 business days of receipt
  • Once approved, your return or exchange request will be processed accordingly

Refund Policy

For eligible returns within the 15-day window:
  • Refunds will be initiated to the original payment method
  • The amount is typically credited within 8–12 business days, depending on your bank

Additional Conditions

  • Only returned items from partial orders will be refunded
  • Products failing quality checks will be returned without refund
  • Missing certificates may incur a deduction ranging from ₹500 to ₹3000

Exchange Process

If you wish to exchange your jewellery:
  1. Contact our support team with your request
  2. Select the product you want in exchange
  3. Schedule a free pickup for the original item
  4. After inspection, the replacement product will be dispatched
If the returned product does not pass inspection, it will be shipped back to you.

After 15 Days

If your request falls outside the 15-day return period, you may still use our Lifetime Exchange & Buyback Policy for further assistance.

Need Help?

Our support team is always available to assist you with any queries related to returns, exchanges, or refunds.
This policy ensures a transparent, secure, and customer-friendly experience while maintaining product integrity and quality standards.