Shipping & Delivery Policy

We are committed to delivering your jewellery safely, securely, and on time, ensuring a seamless experience from order to delivery.

Free Shipping Across India

  • We offer complimentary shipping on all orders across India
  • No additional or hidden delivery charges apply

Secure Packaging & Transit

  • Every order is carefully packed to ensure it reaches you in perfect condition
  • All shipments are fully insured during transit
  • We work with reliable courier partners to ensure safe and timely delivery

Order Tracking

Once your order is shipped, you will receive:
  • A tracking ID (AWB number) via email and WhatsApp
  • A tracking link to monitor your shipment status
You can also track your order anytime through the “Track Your Order” option on our website.

Delivery Timelines

  • Order Processing & Crafting: 8–12 business days
  • Shipping Duration: 2–5 business days, depending on location
Note: Orders with certification may require an additional 2–3 business days.
Estimated delivery timelines are also displayed on individual product pages for your convenience.

Delivery Guidelines

  • Deliveries are made only to residential or office addresses
  • We do not ship to public places such as hotels, malls, or restaurants

At the Time of Delivery

  • For high-value orders, ID verification and signature may be required
  • Accepted IDs include PAN Card, Aadhaar Card, Passport, Driving License, or Voter ID
If you are unavailable, a trusted person at your address can receive the package with valid ID.

Missed Deliveries

  • Our courier partners will attempt delivery up to three times
  • If all attempts fail, the shipment will be returned to us

Delays in Shipping

While we aim to deliver within the promised timeline, delays may occur due to:
  • Additional security or verification checks
  • Unforeseen circumstances such as weather conditions or regulatory restrictions
In such cases, we will keep you informed with timely updates.

Shipment Discrepancies

At the Time of Delivery
  • If the package appears damaged or tampered with, do not accept the delivery
After Delivery
  • If you notice any issues (missing or incorrect items), contact us immediately
  • We recommend recording a video while opening the package for verification

Reporting Issues

For any delivery-related concerns, reach out to our support team with relevant details and proof (if applicable). Our team will investigate and resolve the issue promptly.

Transit Insurance

All orders are insured until they are successfully delivered, ensuring protection against any unexpected incidents during transit.

Need Assistance?

If you have any questions about shipping or delivery, feel free to contact our support team:
  • Phone / WhatsApp: +91-XXXXXXXXXX
  • Email: support@jijewellery.com
    We are dedicated to making your delivery experience smooth, transparent, and worry-free.